Frequently Asked Questions
Does the game have In App Purchases?
Yes currently in PHAGEBORN you are able to purchase Fatestones, the premium currency in the game used to buy items in the Merchant Shop. A “+” symbol can be seen alongside your Fatestone balance in the top right corner of the screen while you are on ...
The game keeps freezing after I launch and watch/skip the opening cutscene, why is this happening?
This likely means your account has remained inactive for an extended period of time and which can result in data corruption issues as the game continues to evolve over time. To resolve simply submit a ticket via Zoho, sharing your Steam ID or Epic ID ...
Where are my match replays stored?
You can save a replay of the current match at the result screen. Should you skip this step, you can view a replay of the last match you played by heading to the match history section and renaming the last match replay to save it. Once a new match is ...
How do I find my system requirements?
To view your systems specification press the Windows key and type: "system info" and hit Enter or select the top “System Information” search result.
Report an issue
To report an issue you can submit a ticket using the link below. Please remember to type in your email address correctly to ensure our customer support can get in touch with you promptly. Submit a Ticket
Where can I download the game?
PHAGEBORN: Online Card Game is available now on Steam and Epic for free.
Where can I keep up to date with news and promotions?
We strive to post frequent updates on our Discord about upcoming content and make it available to you to discuss all aspects of the game. You can also find information on new content on our Facebook and Reddit page as well.
I've cleared the quest but did not receive the rewards
Check that the quest has been highlighted as cleared from your daily objectives quest list or list of Event Pass Quests. If the quest has been cleared and you still face this issue please get in touch a submitting a ticket or contact us via any ...
Is the game free to play?
Yes the game is currently free to play on Steam and Epic for free. Early adopters who supported the previously paid version will receive perks for supporting the game. There will be in-game purchases available, cosmetic mostly, and they are not ...
What is the minimum system requirement?
OS: Windows 10 Processor: Intel Core i3 - 3220 Memory: 4 GB RAM Graphics: Nvidia GeForce GTX 560 DirectX: Version 11 Network: Broadband internet connection Storage: 6 GB available space Sound Card: Windows-based sound card
When can I expect content updates?
We strive to post frequent updates on our Discord about upcoming content and make it available to you to discuss all aspects of the game. You can also find information on new content on our Facebook page as well.
What do I do if I forget my password?
As the game is still in development you might run into issues when logging into the game. Please take a screenshot of your in-game username and player ID so that it can be used to help retrieve your account.
Does the game require an internet connection to play?
Yes, Phageborn requires an active internet connection.
How old should I be to play the game?
We welcome everyone to come and experience Phageborn! However, if you are not of legal age, please seek parental permission before making any in-game purchases.
How much storage space do I need to download the game?
Between 5.5GB to 6GB
What are the languages supported?
Phageborn is currently available in English only, but we may look into localizing into other languages in the future.
How do I obtain more currencies?
You can obtain most currencies by simply playing the game! For instance the more matches you complete the more Progress Points and Avatar Souls you will accumulate. Similarly, Phagetokens can be obtained by clearing specific quests seen in the Event ...
What are the currencies in game?
There are different currencies used to unlock content in the game: Progress points (PP): Used to unlock the cards in the Seal Tree Avatar Souls (cyan orb): Currency used to unlock Avatars Phagetokens(black/gold circle): Currency used in the Event ...
Regarding refunds
Please get in touch a submitting a ticket or contact us via any channel (Facebook, Twitter, Instagram, Discord) with your in-game username and player ID (found by tapping on your Profile icon). We reserve the right to investigate suspicious refund ...
I accidentally bought the wrong In Game Purchase, how can I get help?
Please get in touch a submitting a ticket or contact us via any channel (Facebook, Twitter, Instagram, Discord) with your in-game username and player ID (found by tapping on your Profile icon).
I bought something but the item was not unlocked for me, what do I do?
Please get in touch a submitting a ticket or contact us via any channel (Facebook, Twitter, Instagram, Discord) with your in-game username and player ID (found by tapping on your Profile icon).